Return Policy

Return Policy

Effective Date: January 1, 2026

At Nilef, we want you to feel confident with your purchase. If you have any questions about your order or need assistance, please contact us before starting a return.

Email: support@nilef.com
Phone: +1 734-450-3633
WhatsApp: +1 734-450-3633

1. 30-Day Return Policy

Nilef offers a 30-day return policy. You may request a return within 30 days after receiving your item.

To be eligible for a return, the item must be:

• In the same condition as received
• Unused and unaltered
• In its original packaging
• Accompanied by a receipt or proof of purchase

Used, opened, damaged, altered, incomplete, or improperly handled products are not eligible for return unless the issue was caused by our error or the item arrived defective.

2. How to Start a Return

To request a return, please contact us at:

Email: support@nilef.com
WhatsApp: +1 734-450-3633

Please include your order number, the item you wish to return, photos if applicable, and the reason for the return.

Once your request is reviewed and accepted, we will provide return instructions, including where to send the package.

Items sent back without first requesting a return may not be accepted.

3. Return Shipping

Unless the return is due to our error, such as a defective, damaged, or incorrect item, customers are responsible for return shipping costs.

You may use your preferred shipping carrier. We recommend using a trackable shipping method, as Nilef is not responsible for returned packages that are lost or damaged in transit.

Original shipping charges are non-refundable unless the return is caused by our error.

4. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item is defective, damaged, missing parts, or incorrect, please contact us as soon as possible.

Please include your order number, a description of the issue, and clear photos of the product and packaging.

If the issue is verified, we may offer a replacement, refund, store credit, or another appropriate solution depending on the situation.

5. Non-Returnable Items

The following items are not eligible for return unless they arrive damaged, defective, or incorrect:

• Used or opened products
• Products not in original packaging
• Products damaged after delivery
• Final sale items
• Clearance or promotional items marked as non-returnable
• Bulk orders
• Wholesale orders
• OEM, private label, customized, or special-order products

Bulk, wholesale, OEM, private label, customized, or special-order products are final sale unless otherwise agreed in writing by Nilef.

6. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method.

Please allow time for your bank or credit card provider to process and post the refund. Processing times may vary depending on the payment provider.

7. Exchanges and Replacements

If you need an exchange or replacement, please contact us with your order number and details of the issue.

Exchanges or replacements are subject to product availability and approval by Nilef.

8. Orders from Amazon or Other Marketplaces

Orders placed through Amazon or other third-party marketplaces must follow the return procedures and policies of the applicable marketplace.

Nilef is not responsible for marketplace-specific return windows, refund timing, or policy decisions made by third-party platforms.

9. International Returns

International customers are responsible for all return shipping costs, customs duties, taxes, import fees, and related charges unless the return is caused by our error.

Nilef is not responsible for delays, customs issues, or additional fees related to international returns.

10. Contact Information

If you have any questions about this Return Policy, please contact us at:

Cone Master Inc. d.b.a. Nilef
136-31 41st Ave, Ste 5C
Flushing, NY 11355, USA
Email: support@nilef.com
Phone: +1 734-450-3633
WhatsApp: +1 734-450-3633
Website: www.nilef.com