Help & FAQs

Welcome to Nilef Help & FAQs. Below are answers to common questions about our products, orders, wholesale inquiries, samples, shipping, payments, and returns.

1. What does Nilef offer?

Nilef offers premium rolling supplies for retail, wholesale, and private label customers. Our product line includes pre-rolled cones, rolling papers, filter tips, pre-roll tubes, filling tools, weighing supplies, and related packaging solutions.

2. Who are Nilef products designed for?

Nilef serves distributors, retailers, smoke shops, private label brands, and business buyers looking for reliable rolling supply solutions. We also support smaller orders through our online store when products are available.

3. What is the difference between Nilef.com and your Amazon store?

Nilef.com is designed for direct orders, wholesale inquiries, sample requests, private label projects, and bulk purchasing needs.

Our Amazon store is more suitable for smaller orders, individual purchases, or customers who prefer Amazon fulfillment and marketplace service policies.

4. Do you offer wholesale pricing?

Yes. Nilef offers wholesale pricing for qualified business customers, distributors, retailers, and bulk buyers.

For wholesale pricing, please contact us with your company name, product interests, estimated order quantity, and destination.

Email: sales@nilef.com

5. Do you offer samples?

Yes. Sample availability depends on the product type and current inventory.

To request samples, please complete our Sample Request Form or contact us with your company information, product interests, and shipping address.

Email: sales@nilef.com

6. Do you offer private label or custom packaging?

Yes. Nilef supports private label solutions, custom packaging, and selected product customization for qualified business customers.

Private label projects may require minimum order quantities, artwork confirmation, production approval, and additional lead time.

Email: sales@nilef.com

7. What payment methods do you accept?

For online orders placed through Nilef.com, we currently accept major credit cards only.

PayPal is not accepted at this time.

For qualified wholesale, bulk, or private label orders, approved ACH or wire transfers may be available upon request.

8. Do you accept purchase orders?

Purchase orders may be accepted for qualified business, institutional, or approved wholesale accounts.

Approval may depend on order size, customer type, payment terms, and account verification. Please contact us before placing a purchase order.

Email: sales@nilef.com

9. How long does shipping take?

Domestic shipping within the lower 48 U.S. states typically takes 3–10 business days.

International shipping typically takes 7–20 business days, depending on destination, customs clearance, carrier availability, and local delivery conditions.

Shipping times are estimates only and are not guaranteed.

10. Do you ship internationally?

Yes. Nilef may offer international shipping depending on the product, destination, carrier availability, and local import requirements.

International customers are responsible for all applicable duties, taxes, customs fees, import requirements, and compliance obligations in the receiving country.

11. Do you offer free shipping?

Free shipping may be available for selected U.S. orders, promotions, or qualified order types.

Shipping terms may vary depending on product size, order weight, destination, and carrier availability.

For bulk or wholesale orders, shipping costs are usually confirmed during quotation.

12. What is your return policy?

Nilef offers a 30-day return policy for eligible items.

To be eligible for return, products must be unused, unaltered, in original packaging, and accompanied by proof of purchase.

Bulk, wholesale, OEM, private label, customized, or special-order products are final sale unless otherwise agreed in writing by Nilef.

For full details, please review our Return Policy.

13. What should I do if my order arrives damaged, defective, or incorrect?

Please contact us as soon as possible with your order number, a description of the issue, and clear photos of the product and packaging.

If the issue is verified, we may offer a replacement, refund, store credit, or another appropriate solution depending on the situation.

Email: support@nilef.com

14. Can I change or cancel my order?

If your order has not yet been processed or shipped, we will do our best to help.

Once an order has been processed, shipped, or entered production, changes or cancellations may not be possible.

Custom, private label, bulk, or special-order products may not be cancelled once production has started unless otherwise agreed in writing by Nilef.

15. How can I contact Nilef?

For order support, general questions, or website assistance:

Email: support@nilef.com
Phone: +1 734-450-3633
WhatsApp: +1 734-450-3633

For wholesale, samples, or private label inquiries:

Email: sales@nilef.com

16. Where is Nilef located?

Cone Master Inc. d.b.a. Nilef
136-31 41st Ave, Ste 5C
Flushing, NY 11355, USA
Website: www.nilef.com