Privacy Policy

Privacy Policy

Effective Date: January 1, 2026

Nilef, operated by Cone Master Inc. (“Nilef,” “we,” “us,” or “our”), respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, place an order, contact us, or use our services.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you provide directly to us, including:

• Name
• Billing and shipping address
• Email address and phone number
• Company information for wholesale or business accounts
• Order history and purchase details
• Customer service messages or inquiries

We may also automatically collect certain technical information when you visit our website, including:

• IP address
• Device information
• Browser type
• Website usage data
• Cookies and analytics data

Payment information is processed securely through third-party payment providers, such as Shopify Payments, Stripe, credit card processors, or approved payment service providers. Nilef does not store full credit card numbers.

2. How We Use Your Information

We use your information to:

• Process and fulfill orders
• Confirm payments and prevent fraud
• Arrange shipping and delivery
• Provide customer support
• Manage returns, refunds, and order issues
• Respond to wholesale, sample, or private label inquiries
• Improve website performance and customer experience
• Maintain business records
• Comply with legal, tax, accounting, and regulatory obligations

We do not sell personal information.

3. Cookies and Analytics

We use cookies, analytics tools, and similar technologies to improve website performance, understand customer behavior, remember preferences, support checkout functionality, and enhance the overall user experience.

You may disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

4. How We Share Information

We may share limited personal information only when necessary to operate our business and provide services to you, including with:

• Payment processors
• Shipping carriers, including FedEx, UPS, USPS, DHL, or other logistics providers
• Website hosting, analytics, and e-commerce service providers
• Customer support and operational service providers
• Legal, tax, accounting, or compliance advisors
• Government authorities or legal authorities when required by law

We do not share personal information for unrelated third-party use.

5. Business and Wholesale Communications

If you contact us for wholesale pricing, sample requests, private label services, or bulk orders, we may use your company information, contact details, and product requirements to respond to your inquiry, provide quotations, arrange samples, or discuss business cooperation.

You may contact us at any time if you no longer wish to receive business communications from Nilef.

6. Email Communications

We may send you transactional emails related to your order, account, inquiry, payment, shipping, or customer service request.

If you subscribe to marketing emails, we may send promotional updates, product information, or business announcements. You may unsubscribe from marketing emails at any time by using the unsubscribe link in the email or contacting us directly.

7. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.

However, no website, online transmission, or electronic storage system can be guaranteed to be completely secure. You use our website and services at your own risk.

8. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this Privacy Policy, including order fulfillment, customer support, legal compliance, tax and accounting records, dispute resolution, and business operations.

9. Third-Party Websites

Our website may contain links to third-party websites, marketplaces, payment providers, shipping carriers, or service providers. We are not responsible for the privacy practices, content, or policies of third-party websites.

We encourage you to review the privacy policies of any third-party websites you visit.

10. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to request access, correction, deletion, or limitation of certain personal information.

To make a privacy-related request, please contact us using the contact information below. We may need to verify your identity before processing certain requests.

11. Children’s Privacy

Our website and products are intended only for adults 21 years of age or older. We do not knowingly collect personal information from minors.

If we become aware that personal information has been collected from a minor, we will take reasonable steps to delete such information.

12. International Customers

If you access our website or place an order from outside the United States, you understand that your information may be processed, stored, or transferred in the United States or other countries where our service providers operate.

By using our website, you consent to such processing and transfer of information as permitted by applicable law.

13. Changes to This Privacy Policy

We may update or revise this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Your continued use of the website after changes are posted means you accept the revised Privacy Policy.

14. Contact Information

If you have any questions about this Privacy Policy or how your information is handled, please contact us at:

Cone Master Inc. d.b.a. Nilef
136-31 41st Ave, Ste 5C
Flushing, NY 11355, USA
Email: support@nilef.com
Phone: +1 734-450-3633
WhatsApp: +1 734-450-3633
Website: www.nilef.com