Privacy Policy
Privacy Policy
Effective Date: January 1, 2026
Nilef, operated by Cone Master Inc. (“Nilef,” “we,” “us,” or “our”), respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, place an order, contact us, or use our services.
By using our website or services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information that you provide directly to us, including:
- Name
- Billing and shipping address
- Email address and phone number
- Company information for wholesale or business accounts
- Order history and purchase details
- Customer service messages or inquiries
We may also automatically collect certain technical information when you visit our website, including:
- IP address
- Device information
- Browser type
- Website usage data
- Cookies and analytics data
Payment information is processed securely through third-party payment providers, such as Shopify Payments, Stripe, PayPal, and Amazon. Nilef does not store full credit card numbers.
2. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Confirm payments and prevent fraud
- Arrange shipping and delivery
- Provide customer support
- Manage returns, refunds, and order issues
- Improve website performance and customer experience
- Maintain business records
- Comply with legal, tax, accounting, and regulatory obligations
We do not sell personal information.
3. Cookies and Analytics
We use cookies, analytics tools, and similar technologies to improve website performance, understand customer behavior, remember preferences, support checkout functionality, and enhance the overall user experience.
You may disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.
4. How We Share Information
We may share limited personal information only when necessary to operate our business and provide services to you, including with:
- Payment processors
- Shipping carriers, including FedEx, UPS, USPS, and DHL
- Website, hosting, analytics, and e-commerce service providers
- Customer support and operational service providers
- Legal, tax, accounting, or compliance advisors
- Government authorities or legal authorities when required by law
We do not share personal information for unrelated third-party use.
5. Data Security
We use SSL encryption of 128-bit or higher and industry-standard safeguards to help protect your personal information.
However, no website, payment system, internet transmission, or electronic storage method is completely secure. While we work to protect your information, we cannot guarantee absolute security.
6. California Privacy Rights
California residents may have rights under applicable California privacy laws, including the right to request:
- Disclosure of the personal information we collect
- Deletion of certain personal information
- Correction of inaccurate personal information, where applicable
Privacy requests may be submitted to:
We may require identity verification before processing your request.
7. Age Restriction
Our website and products are intended for adults. We do not knowingly collect personal information from individuals under 21 years of age.
If we become aware that personal information has been collected from an individual under 21, we may take steps to delete that information.
8. International Users
If you access our website or place an order from outside the United States, your information may be transferred to, stored in, or processed in the United States or other countries where Nilef, Shopify, payment processors, shipping providers, or service providers operate.
International customers are responsible for complying with applicable local laws and regulations in their own jurisdiction.
9. Data Retention
We retain personal information for as long as necessary to process transactions, provide customer support, maintain business records, prevent fraud, comply with legal obligations, and resolve disputes.
Order and transaction records may be retained for tax, accounting, legal, and compliance purposes.
10. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with the revised effective date.
Your continued use of our website after changes are posted means you accept the updated Privacy Policy.
11. Contact Us
For questions about this Privacy Policy or to submit a privacy request, please contact us at:
Nilef / Cone Master Inc.
Email: support@nilef.com